Returns & Refunds

We want you to be fully satisfied with your piece of Sirjana Singh Fine Jewelry.

 

Each fine jewelry piece is handcrafted with the designer, gem dealer, and craftsperson going through multiple design iterations including carefully selecting the gemstones and quality checking the piece at each stage before the piece is finally finished. There is no bulk production of the jewelry pieces. 

 

Depending on the size and customization of the jewelry, a piece can take a couple of weeks to a month to be completed. The final quality check is done in Delhi by Sirjana Singh personally.

 

We know situations happen and a piece of jewelry may require repair. Do let us know about the problem by sending photos and a description to sirjanajewels@gmail.com. A team member will be in touch and schedule a call. In the event, the piece needs to be sent to India for repair, we will provide instructions on what to do. Do keep in mind that it can take several weeks to return the repaired piece to you. 

 

In the U.S., there is a final quality check of the piece before the order is shipped overnight with insurance and signature required by the recipient on receipt. Photos of the piece and the shipping receipt is texted to you.

 

We cannot ship to a P.O. box.

 

Every effort is made to check the quality of the piece before it is shipped. In the unlikely event a piece you ordered arrives damaged or defective, please contact us within 24 hours of receiving the order. Take photos of the packaging, the box, and close ups of the damage/defect. 

 

In case of a damaged or defective piece, the designer and the craftsperson will assess if the piece can be repaired or needs to be replaced.

 

In the case of the wrong order, please contact us within 24 hours of receiving the order with photographs of the order and your original receipt. Once it is assessed it is the wrong order, please return the order exactly the way they were received (unworn, with the original packing) to the US office. You will be shipped the correct piece immediately, if already in the U.S., or it will be shipped from India to the U.S. office, and then to you.

 

Once 24 hours have passed since receiving notification of your receiving the order and you have not contacted us, we cannot replace the piece or refund the payment.

 

Please note we do not accept returns or exchanges for made-to-order or customised pieces once the order is placed, nor do we offer refunds on payment made in advance for said items.

 

For quality defects, please contact us as soon as you receive the order and we will make every effort to fix the problem. 

 

Canceling a Non-Custom Order

A non-custom order must be canceled within 72 hours (3 days) of purchase to stop it from going into production. Once the piece is in production, it cannot be canceled. 

 

If you cancel your order within the required 72 hours, we will refund you 97% of the order amount.