We undertake to accept or reject your order within 07 days. If we have not responded to you within 07 days, your offer is deemed to be rejected. We are not required to give reasons for rejecting your offer to purchase however the most likely reason for rejecting your offer will be that we do not currently have that product in stock or you have failed to adhere to our terms of payment or have breached one or the other terms and conditions outlined in this document.
Once you have submitted an order, you may not cancel that order even if our acceptance or rejection of your offer is still pending.
If you are not satisfied with a product offered or it is not as described by www.sirjanasingh.com,your sole remedy is to inform us at email@example.com or 91-11-40523876(from 10:30 to 17:30 hours) within seven days of receiving the product and returning it in unused condition along with its Invoice & Guarantee Card within 15 working days in India & 30 working days outside India.
The cost of shipping back the product to us will have to be borne by the customer, in this case.
We regret to inform that exchange of products is not possible at sirjanasingh.com. However customer can choose to return the product as mentioned above.
In the unlikely event that the order delivered is in damaged condition, you can return the product unused and in the same condition as you received it, in its original packaging, along with the Invoice and Guarantee Card and get the refund. Our courier partner will collect the order from the address provided by you and will get it back to us.
In order to return the damaged product:-
Please note that we shall not entertain any request after 07 days from the date of delivery of the order.
We shall process the refund once we receive the product. The product must be in unused condition, in its original packaging along with its original tags and invoice & guarantee card, failing which refund may not be possible.
Once the refund process has been initiated, the amount will directly be refunded to your account via the same mode through which the transaction was made or through cheque or NEFT/Wire Transfer.The refund shall be processed within 15 working days from the receipt of returned product(s) at the warehouse of Signature Jewelry.